Case Management
Case Management
Case Management is at the heart of Bethesda House's work. Our dedicated staff treat each individual with dignity and respect, beginning with an intake and assessment to identify immediate needs, determine program eligibility, and connect individuals with appropriate services and community resources. Through consistent follow-up, relationship-building, and individualized support, Case Managers help people experiencing homelessness or housing instability address immediate challenges while working toward long-term stability and independence.
Services Include:
- Housing Assistance: Emergency housing placement, housing navigation, permanent housing referrals, and support in securing and maintaining stable housing.
- Basic Needs and Emergency Support: Assistance accessing food, clothing, hygiene supplies, and other essential resources.
- Benefits and Identification: Help obtaining identification, accessing eligible benefits, and completing applications and required paperwork.
- Financial Planning and Budgeting: Guidance in managing income, prioritizing expenses, and developing sustainable financial habits.
- Healthcare and Community Referrals: Connections to medical care, behavioral health services, transportation, and other community resources.
- Crisis Intervention and Safety Planning: Support in addressing immediate concerns and identifying appropriate services and resources.
NYS Rental Supplement Program
Through its partnership with Schenectady County Department of Social Services, Bethesda House participates in the New York State Rental Supplement Program (RSP), which provides rental assistance to eligible individuals and families experiencing homelessness or at imminent risk of losing their housing. The program helps bridge the gap between household income and housing costs, supporting access to stable housing and helping prevent evictions. Eligibility and assistance amounts are determined in accordance with program guidelines.
Representative Payee and Custodial Account Services
Bethesda House's Representative Payee and Custodial Account services help eligible individuals manage their finances, meet essential expenses, and work toward greater financial stability. Staff assist participants with budgeting, prioritizing rent and utilities, planning for food and medical needs, and communicating with landlords and service providers when appropriate. By helping individuals manage limited income and maintain housing, these services can reduce financial instability and support progress toward greater independence.
At Bethesda House, we recognize that lasting progress often begins with small but meaningful steps—from obtaining identification or attending a medical appointment to securing benefits, finding housing, or learning to maintain a household budget. Our Case Management team works alongside each individual to identify strengths, address barriers, and build a foundation for a safer, more stable future.