Case Management

Our dedicated case management staff is trained to treat individuals with dignity and respect. A thorough intake is completed to assesses immediate needs, eligibility for programs, and connection to area service providers. Through consistent follow-up, fostering and cultivating trust, and developing relationships, our clients receive the support network they need to better their livelihood.

Case Management staff facilitate services across all spectrums of needs:

  • Housing (emergency, permanent)
  • Financial Planning and Budgeting
  • Emergency and Safety

Emergency and Permanent Housing:

Case Managers facilitate emergency housing placement and address immediate needs such as food, clothing, personal hygiene. Case Managers provide assistance to individuals to obtain secure and sustainable housing solutions and are the point of access to permanent housing.

The Case Management NYS Rental Supplement Program offers rental subsidy assistance to eligible program participants. It was established to provide vital rental assistance to individuals and families, regardless of immigration status, who are experiencing homelessness or are facing an imminent loss of housing.

RSP Eligibility Requirements:

  • Households must earn no more than 50% of area median income (AMI) at the time of application based on location and household size, with initial priority given to households who earn no more than 30% of AMI;
  • Rental supplement amounts shall be set at 85% of local Fair Market Rent (FMR) values
  • A household’s financial contribution will be limited to 30% of their household’s total earned and/or unearned income;
  • Supplements are to be provided until the household’s income reaches 30% or more of their monthly rent, at which point the housing will be considered affordable for the individual/family and the supplement will end; and,
  • Receipt of TA is not a requirement for determining eligibility for the RSP.

Representative Payee / Custodial Accounts

At Bethesda House we know financial independence equals personal power. Our Rep Payee program is a crucial faction of our Case Management work and has ended the cycle of homelessness for every participant who was homeless at the time of entry.

Our team works with individual clients to:

  • Map out and enforce weekly a budget,
  • Ensure all necessities are met and paid for (rent, food, utilities, medical care),
  • Communicate directly with landlords, bill providers, etc. on behalf of client,
  • Provide financial advice and recommendations for proper spending habits.